STORE POLICY

TAXATION AND CUSTOMS

Import tax, value-added tax (VAT), and other customs fees are not included in the cost listed on Bigcartel. Any additional charges resulting from import tax will be borne by the customer after arrival of your package. Please be advised that we are using a commercial courier for shipping and it is illegal for us to mark items as 'gifts' to avoid import tax. Please ensure that you fill out your address, including postcode, accurately. This will reduce the chances of customs rejecting the package. 

SHIPPING POLICY

All orders directly placed via our BigCartel store will be shipped from the United States. We welcome people interested in being Group Order Managers (GOMs) or joining a Group Order to contact us.

We are unable to ship to: Afghanistan, Belarus, Bhutan, Chad, Cuba, Israel, Lao People's Democratic Republic, Libya, Papua New Guinea, Russian Federation, Samoa, Solomon Islands, South Sudan, Syrian Arab Republic, Timor-Leste, Turkmenistan, Ukraine, and Yemen.

ADDRESS CHANGE POLICY

Address changes will be permitted up up to one week after the order is initially placed. If you need an address change form, contact us through the BigCartel questions form Customers who change their address but do not fill out this form, or fill out the wrong address, will bear any cost of redelivery required.

REFUNDS AND RETURNS

We are unable to accept refunds or process replacements due to this being our clearance of stock. 

As we are not a commercial business, we cannot accept returns. Please note that the final product may not be identical to the product mock-ups in the shop listings.

MISSING OR DAMAGED ITEMS

We will be unable to send you a replacement under any circumstances due to this being our full stock clearance. Because we are getting rid of everything, we will be unable to fulfill any replacements if we are sold out.

Please contact us via email. An unboxing video and/or photographs would be preferred.